Category: Art-ALL


Five Stages of Patient Interaction – Are You Making the Most of Each?

Aesthetic Society News – Fall 2020  by Karen Zupko Suspects. Prospects. First-time patients. Repeat Patients. Advocates. Are your Suspects or Prospects evolving into First-Time patients, and eventually becoming Repeat Patients and Advocates? Ask yourself that question. Then ask your staff. Let’s start with some definitions. A suspect is someone who is in the inquiry phase...


Navigating the National Correct Coding Initiative

AAOSNow – July 2021 by Sarah Wiskerchen and Michelle Abraham For procedural coding in orthopaedic surgery, physicians, and their staff primarily rely on two information sources: Current Procedural Terminology (CPT) and the AAOS publication Complete Global Service Data for Orthopaedic Surgery (GSD). Practices may also be subject to payer-created coding and reimbursement guidelines, the most...


‘Technical Corrections’: CPT Evaluation and Management Publishes Additional Guideline Revisions

AAOSNow – June 2021 by Sarah Wiskerchen and Michelle Abraham Since the adoption of the CPT® Evaluation and Management (E/M) Office or Other Outpatient guidelines changes by the American Medical Association (AMA) on Jan. 1, numerous questions have been raised regarding the ordering of tests and medical decision-making (MDM) credit. On March 9, AMA published...


Hiring in 2021? – What to Expect and How to Navigate

Aesthetic Society News – Fall 2021  by Karen Zupko The cover of Barron’s said it best: “Help is NOT on the Way!” Forbes and Wall Street Journal have featured similar articles. In fact, a national survey of 563 organizations conducted by human resource experts found that recruiting and hiring sits at the top of the...


New Procedures Added to Medicare’s Prior Authorization (PA) List Effective 7/1/21

May 26, 2021 Since 7/1/20, when CMS initiated a requirement for specific procedures to be prior authorized, we have sent out two KZAlerts about the PA process Alert 1 Alert 2 CMS says the PA policies are to ensure Medicare patients receive “necessary care” and “reduce unnecessary increases in the volume” of covered outpatient services....


Is Time on Your Side in 2021?

AAOSNow – November 2020 by Margaret M. Maley In 2021, medical decision making (MDM) or time can be used to select the level of service for evaluation and management (E/M) codes for new or established outpatient visits. Although most physicians will choose the level of new or established patient visits based on MDM, it is important to...


Five Coding Tips for Dealing with Third-party Billing Entities

Five Coding Tips for Dealing with Third-party Billing Entities AAOSNow – February 2020  by Sarah Wiskerchen, MBA, CPC Whether due to the complexities of hiring billing staff or a result of hospital employment and practice acquisition, many orthopaedic practices are moving their billing operations to a third-party entity or centralized billing office (CBO). This process...


Prior Authorization Chaos is the New Normal for Spine Surgery

ORTHOWORLD – December 11, 2019 In 2017, the American Medical Association surveyed physicians across all specialties about the amount of time spent by them and their staff on patient prior authorizations. The response was striking. Eighty-six percent of offices reported that their prior authorization activities had increased significantly over the last five years, and the...

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