Matrix Management

AAOS Now – June 2014
by Jennifer A. O’Brien, MSOD

Matrix management means that an employee may have multiple reporting relationships. A unilateral decision by one of the managers could affect the productivity and work flow within the other units or other overall business goals such as eliminating the expense of unnecessary overtime or achieving cross training and coverage that will serve all the partners when a staff person has to be out.

In a common example of the matrix management crux, your nurse asks you, the physician, whether she can take vacation the same week that you will be out of the office attending a course. How do you answer her question?

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