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3 Revenue Cycle Strategies to Implement During the COVID-19 Pandemic
March 26, 2020 Cancelled elective surgeries and uncertainty about what tomorrow brings has many medical practices wondering how they will…
6 Communication Tactics for the COVID-19 Pandemic
March 24, 2020 As practices grapple with rapid change over the last week, physicians and practice leaders are being barraged…
Managing Cash Flow During the COVID-19 Pandemic and Other Preparation Tips
March 20, 2020 As consultants we are in daily communication with surgeons across the country. In the last few days,…
Are You Asking the Right Questions About the A/R?
February 5, 2020 The aged accounts receivable (A/R) report is one of the best diagnostic tools for identifying collections issues…
MIPS 2020: Don’t Be Caught with a 9% Medicare Payment Reduction
January 22, 2020 As MIPS enters its fourth year, the penalty for not participating rises to 9%. CMS retired 42…
Six Billing and Coding Secrets to Know
January 8, 2020 We’ve been reviewing revenue cycle, coding, and documentation for nearly 35 years. These six secrets are gleaned…
New Year, New Codes: 5 Steps to Prepare
November 20, 2019 It’s that time of year again. As part of its annual CPT Symposium this week, the AMA…
Why Your Practice Needs a Line of Credit
October 23, 2019 For decades our firm has recommended that physicians secure a line of credit as part of good…
How to Terminate the Right Way
October 9, 2019 Firing an employee is awkward and uncomfortable for everyone involved. But despite a physician’s or manager’s best…
Five Tips to Ensure Your E/M Documentation Will Pass an Audit
September 25, 2019 Documentation in every setting begins and ends with the physician/advanced practitioner. It is not the quantity but…
Six Smart Steps to Mapping Workflow
September 11, 2019 Is your practice experiencing a high number of front-end claim edits that relate to registration errors? Have…
Plug These Top Five Revenue Leaks
August 28, 2019 Is there revenue hiding under the baseboards in your practice? Not likely, but there are likely revenue…
How to Communicate More Empathetically
August 21, 2019 First, let’s clarify our terminology. Many experts distinguish empathy as having two components: 1) affective (experiencing or…
Five Myths Your Landlord Wants You to Believe
August 7, 2019 It can be difficult to discern fact from fiction when dealing with landlords. A misunderstanding of these…
Questions Your Governance Agreement Should Answer
July 31, 2019 An effective governance agreement is a directive for how a practice group’s Board of Directors is comprised…
Simple Tips for Taking Control of Patient Receivables
July 24, 2019 As a result of high deductible health plans, practices have seen their patient receivables skyrocket over the…
3 Reasons Patients Aren’t Paying Their Bills
July 10, 2019 If you struggle with getting patients to pay their bills, you’re not alone. According to RevCycle Intelligence,…
Give the Financial Policy a Tune-Up
June 26, 2019 As deductibles continue to climb, many practices are shifting from billing after insurance pays to collecting patient…
When Was the Last Time You Updated Your Job Descriptions?
June 19, 2019 Job position descriptions are essential hiring, management, and staff accountability tools. If you have developed position descriptions…
How to Create an Efficient Appointment Schedule
June 12, 2019 A well-constructed schedule improves patient flow, minimizes wait times, and increases patient and provider satisfaction. The smoothest…
Pay Attention to These Overlooked Practice Risks
June 5, 2019 Conferring with your attorney before terminating an employee and making sure the malpractice premium is paid on…
How to Conduct Great Second Interviews
May 29, 2019 The “interview intuition” from first interviews with candidates always needs a litmus test. That’s why we are…
Cybersecurity Training for Tight Budgets
May 22, 2019 Most practices provide cybersecurity and HIPAA training when an employee is first hired, and annually after that.…
5 Tips for Fine-Tuning the Front Desk
May 15, 2019 The front desk is the entry point and first impression of the practice. It’s a critical step…
4 Secrets to Speeding Up Clinic Workflow
May 8, 2019 Is your office running as efficiently as it could be? Does clinic start on time? Is the…
Op Note Documentation Tips Every Surgeon Can Use
May 1, 2019 You’ve submitted, in a timely manner, correct Current Procedural Terminology® (CPT) codes to the insurance company for…
Key Questions and Answers for Medicare Voluntary Repayments
April 24, 2019 In 2016, the government published regulations governing Medicare Part B, addressing the obligation of voluntary repayments. Under…
Nine Priority Management Reports to Review Monthly
April 17, 2019 We know physicians and managers are busy, but data powers good decision-making. Here are nine priority management…
Embrace Patient Ratings and Reviews and Enhance Your Online Reputation
April 10, 2019 Online review sites have an undeniable influence on patients searching for a medical provider. Patients are going…
5 Reasons Why You Must Budget for Training
April 3, 2019 I had lunch last week with an administrator who manages a staff of thirteen and leads a…